More and more companies are hiring people as customer service representatives or agents to work from home. Most customer service jobs are in the call center service field. Many companies turn to home-based workers to cut various operating costs. Working from home makes it easier for home-based workers to be more productive because they have fewer distractions than in-house employees. Make Money with a Customer Service representative.
Working as a home-based customer service agent or call center agent is a great way to earn some extra money, whether you are a student, teenager, retiree or stay-at-home parent.
Skills and tools needed for working as Customer Service Agents
Companies are searching for people to work with good communication, organizational, and computer skills to work as customer service agents. Customer service/call center jobs are great for people who are polite, are good at talking on the phone, and are calm under pressure situations, particularly when dealing with disputes or complaints. So, customer service jobs can be very difficult. If you are not a good communicator, cannot stay calm under stressful situations, then customer service may not be the right work from home option for you.
Technical requirements for getting hired as a customer service representative can vary based on each company’s own requirements. However, some important items you will need to work as a customer service agent include:
- A dedicated work environment that is quiet to take inbound calls.
- A good PC running on the most latest operating system like Windows 7, 8, etc.
- High speed and reliable access to the Internet
- A good quality phone headset with noise-cancelling feature
- A dedicated landline phone line without voice mail and call forwarding features
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The pay for customer service or call center jobs can greatly vary for each job, depending on your experience level, whether you are working part-time or full-time, and the companies hiring. Some companies pay very low beginning at $9.00 per hour up to $30.00/hour. If you are just starting out, the pay may not be great. You can check out different companies to see what pay they are offering per hour/call/job.
Work as an employee or as an independent customer service/ call center Agent
You can work as an employee or as an independent contract customer service or call center agent, depending on the choices available and which option interests you. If you are hired as an employee, you may get health benefits, paid holidays, have access to a retirement plan like 401k, and get other incentives or perks, depending on the company and whether you are working full-time or part-time. If you are hired as an independent contractor you are required to manage your own taxes through a 1099 form. Most people prefer to work as an IC since it enables you to work on your own terms.
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